Case Manager at Heartland Alliance

Job Title: Case Manager

Job Type: Full Time

Qualification: OND, Secondary School (SSCE)

Experience: 0 – 2 years

Location: Bayelsa

Job Field: NGO/Non-Profit

Essential Duties and Responsibilities:

  1. Support case-finding activities, utilizing ICT and ensuring coverage of all identified contacts through ICT.
  2. Assist in retention activities, including physical and phone tracking of default clients and reminders for pre-appointments.
  3. Ensure eligible clients access viral load services and maintain virological suppression.
  4. Support unsuppressed clients in accessing EAC services, staying in such services, and completing post-EAC viral load tests.
  5. Keep client folders up to date with properly documented accessed services.
  6. Review client services access, address gaps, and ensure eligible clients access required services, including cervical cancer screening, ICT services, TB/HIV services, gender-based services, OVC linkage, OTZ enrollment, PMTCT/EID, and other eligible services.
  7. Perform other duties as assigned.


Education and Experience:

  • Minimum qualification: S.S.C.E
  • Experience in HTS, adherence counseling, with a minimum of one year of experience.
  • Ability to communicate effectively in English and the local language.
  • Ability to read and write.
  • Knowledge of the local language and familiarity with the location’s norms are preferred.

Other Competencies:

  • Time Management: Ability to prioritize tasks, manage time, and complete projects in a fast-paced environment.
  • Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
  • Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach to best fit the situation.
  • Cultural Sensitivity: Respects the cultural environment and avoids actions offensive to the local community.
  • Non-discriminatory: Does not discriminate against individuals based on sexual orientation or gender identity, age, preferred jobs, or behavioral habits.

Language Skills:

  • Excellent oral and written English communication skills.
  • Knowledge of the local language is preferred.
  • Demonstrated competency in public speaking.

Computer Skills:

  • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, PowerPoint.
  • Familiarity with other software routinely used by HALG.

Work Environment:

  • The noise level in the work environment is usually moderate.
  • The employee will be required to co-locate with local partners, usually in the same office.
  • Regular travel to often insecure and limited-resource environments is required.

Method of Application: Interested and qualified candidates can apply here.