Job Title: Customer Care Representative
Job Type: Full Time
Qualification: BA/BSc/HND, MBA/MSc/MA
Experience: 2 years
Location: Oyo
Job Field: Customer Care
Salary Range: ₦100,000 – ₦150,000/month
Company Overview:
LAC Limited is a leading e-commerce company committed to delivering outstanding customer service and ensuring a smooth online shopping experience. We take pride in providing our customers with high-quality products and ensuring their satisfaction at every stage.
Position Overview:
We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will play a crucial role in assisting customers, resolving inquiries, and ensuring that each customer interaction reflects our commitment to excellence.
Key Responsibilities:
- Provide exceptional customer support through various communication channels, including phone, email, and chat.
- Assist customers in navigating our website, placing orders, and resolving any issues or concerns they may have.
- Respond promptly and professionally to customer inquiries, complaints, and feedback.
- Maintain a comprehensive knowledge of our product catalog to provide accurate information and recommendations.
- Collaborate with other teams, such as logistics and warehouse, to ensure timely order processing and delivery.
- Process returns, refunds, and exchanges following established procedures.
- Identify opportunities for process improvements and share customer feedback with the team to enhance the customer experience.
- Uphold our company’s values and commitment to delivering exceptional service with every customer interaction.
Qualifications:
- High school diploma or equivalent (associate’s or bachelor’s degree is a plus).
- Proven experience in a customer support or customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer support software and tools.
- Empathy and patience when dealing with customer inquiries and concerns.
- Detail-oriented and committed to providing high-quality service.
Benefits:
- Competitive salary and performance-based bonuses.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
Method of Application:
Interested and qualified candidates should apply using the “Apply Now” button below.