Customer Care Representative at Legal Afrik Consult (LAC Limited)

Job Title: Customer Care Representative

Job Type: Full Time

Qualification: BA/BSc/HND, MBA/MSc/MA

Experience: 2 years

Location: Oyo

Job Field: Customer Care

Salary Range: ₦100,000 – ₦150,000/month

Company Overview:

LAC Limited is a leading e-commerce company committed to delivering outstanding customer service and ensuring a smooth online shopping experience. We take pride in providing our customers with high-quality products and ensuring their satisfaction at every stage.

Position Overview:

We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will play a crucial role in assisting customers, resolving inquiries, and ensuring that each customer interaction reflects our commitment to excellence.

Key Responsibilities:

1. Provide exceptional customer support through various communication channels, including phone, email, and chat.
2. Assist customers in navigating our website, placing orders, and resolving any issues or concerns they may have.
3. Respond promptly and professionally to customer inquiries, complaints, and feedback.
4. Maintain a comprehensive knowledge of our product catalog to provide accurate information and recommendations.
5. Collaborate with other teams, such as logistics and warehouse, to ensure timely order processing and delivery.
6. Process returns, refunds, and exchanges following established procedures.
7. Identify opportunities for process improvements and share customer feedback with the team to enhance the customer experience.
8. Uphold our company’s values and commitment to delivering exceptional service with every customer interaction.

Qualifications:

1. High school diploma or equivalent (associate’s or bachelor’s degree is a plus).
2. Proven experience in a customer support or customer service role.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving abilities and a proactive approach to customer issues.
5. Ability to multitask and manage time effectively in a fast-paced environment.
6. Proficiency in using customer support software and tools.
7. Empathy and patience when dealing with customer inquiries and concerns.
8. Detail-oriented and committed to providing high-quality service.

Benefits:

1. Competitive salary and performance-based bonuses.
2. Ongoing training and development opportunities.
3. Collaborative and dynamic work environment.

Method of Application:

Interested and qualified candidates should apply using the “Apply Now” button below.